Announcement

Complaints Box Builds Government Accountability in Ghazni

Ghazni, Afghanistan | Sunday, February 15, 2009

Photo: USAID/Afghanistan

Ghazni officials collect the day's complaints box submissions.

Throughout Afghanistan, regional governments are launching new programs to actively serve their constituents. In Ghazni, citizens now have a safe, easy way to provide feedback to the governor’s office. The local government recently installed a complaints box, which allows residents to submit confidential complaints about community and governance issues. In the first two months, citizens submitted over 40 complaints, which were monitored and addressed using a tracking system.

Most of the complaints filed by Ghazni residents related to the behavior of local police officers. However, more serious complaints have been submitted – and promptly addressed by government. For example, Khair Mohammad asked the provincial governor to investigate the untimely death of his son. After Mr. Mohammad’s son was hit and killed by a truck in September 2008, the truck driver was not pursued. After reading the complaint, the governor instructed the Ghazni Police Department to identify the truck driver, who was located and held accountable for his crime.

USAID/Afghanistan Bi-weekly Highlights Double Issue: 1/16/2009-2/15/2009 2/15/2009

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Complaints Box Builds Government Accountability in Ghazni

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